Invoice Payments Not Working? How to Diagnose It

Nothing feels worse than a client ready to pay and a payment page that will not cooperate. Invoicing with online payments is available on Pro and Enterprise plans - here is the diagnosis path when a payment fails.

1. Is Your Stripe Account Connected?

Credit card payments on invoices run through your own Stripe account. Go to Settings > Billing and find Accept Invoice Payments. If you see Connect Stripe Account, cards are not enabled yet - click it and complete Stripe's onboarding (funds go directly to your bank account; Ripluo never holds your money).

2. Check the Payment Options on Your Invoices

In the same Billing tab, Payment Options for Invoices controls what your clients can use:

• Credit Card - requires the Stripe connection above.
• Check Payment - includes your mail-to details, with a "Make Checks Payable To" field.
• Custom Payment Methods - add Venmo, PayPal, cash, or anything else with instructions.

If a client says "there's no way to pay online," cards are probably switched off or Stripe is not connected.

3. The Client's Card Was Declined

Declines come from the client's bank, not from Ripluo. Have them double-check the card number and billing zip, try a different card, or use one of your other payment methods. The invoice link stays valid - they can retry any time.

4. Make Sure You Hear About Payments

Under Invoice Payment Notifications (Settings > Billing) choose who gets notified when an invoice is paid - email, in-app, or both. If payments were succeeding and you just did not know, this is the switch to check.

Still Stuck?

Click the feedback icon and choose Chat with our team with the invoice number - we can see its status and payment attempts from our side.