Something Broke? Quick Fixes for Common Ripluo Errors

Software has bad moments. When Ripluo misbehaves, these four steps fix the vast majority of issues - and when they don't, we have made it easy to get a fast answer.

The Four Quick Fixes

1. Refresh the page. Most stuck screens and failed saves are a momentary connection blip; a refresh reloads clean data.
2. Sign out and back in. Click your user card at the bottom of the sidebar, then Sign out. This clears a stale session, the cause of most "it won't let me do anything" moments.
3. Try one tab. If you have the same event open in several tabs, close the extras - edits from two tabs can wrestle each other.
4. Check your connection. Ripluo saves to the cloud continuously; a flaky network shows up as failed saves. Hotel and venue Wi-Fi are the usual suspects.

Errors Are Monitored Automatically

When something genuinely breaks on our side, our team is notified automatically - serious errors page us without you needing to report them. But a quick chat message with the details below gets you a direct answer on your specific case.

How to Report a Problem (the Useful Way)

Click the feedback icon in the top bar and choose Chat with our team, and include:

• What you were doing (for example, "adding a moment to the schedule on my Miller Wedding event")
• What happened vs what you expected
• Roughly what time it happened

Those three lines usually let us find the exact error in our logs on the first look.