Can't Log In to Ripluo? Work Through This Checklist

Locked out is stressful when an event is next week. Almost every login problem is one of three things - work through them in order.

1. You Might Be Using the Wrong Sign-In Method

If you created your account with Continue with Google, you do not have a Ripluo password - a password login with that email will not work. Try the Google button first. The reverse also applies: if you registered with email and password, use Continue with Email.

2. Reset Your Password

For email-and-password accounts: click Forgot your password? on the sign-in page, enter your email, and click Send Reset Link. Check your inbox and spam folder for mail from noreply@mail.ripluo.com. The link takes you to a page where you set a new password.

If the reset email never arrives, the most common cause is a typo in the address - make sure it is exactly the email you registered with.

3. You Are In - But Everything Looks Wrong

If you log in successfully but your events are missing, you are probably in a different account or organization than you expect:

• Click your user card at the bottom of the sidebar. If you use multiple accounts, check which one shows the green Current chip and switch under Other Accounts.
• If a teammate invited you, remember: accepting a planner invite gives you access to one event, not their whole organization. Events shared with you appear in your Events list; look for ones marked as invited.

Still Locked Out?

Go to ripluo.com and open the chat bubble in the corner - tell us the email on the account and what happens when you try to sign in, and we will check from our side.